Shipping policy

Shipping Policy

Thank you for shopping with Alavora©!
We’re dedicated to making your experience smooth, transparent, and stress-free. This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing Time

All orders are typically processed within 1–2 business days after payment has been confirmed.
During peak seasons, holidays, or promotional events, processing may take slightly longer — but we always aim to ship as quickly as possible.

Shipping Methods and Carriers

We work with trusted global carriers to ensure safe and reliable delivery:

  • UPS

  • DHL

  • Yun Express

  • KunYi

Shipping Rates

Shipping costs vary depending on your destination, selected method, and total order value.
You’ll see the exact shipping fee during checkout before finalizing your purchase.

Estimated Delivery Times

Delivery times depend on your location. On average, orders arrive within:
4–12 business days after dispatch.

Please note that these are estimates and may vary due to factors beyond our control, such as customs delays, weather, or carrier disruptions.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
You can use this number to follow your package’s progress directly through the carrier’s website.

Address Accuracy

Please double-check your shipping information before completing your order.
PureVerge© is not responsible for deliveries to incorrect or outdated addresses entered at checkout.

Order Splitting

To speed up delivery, we may occasionally ship items from your order separately.
If this happens, you’ll receive tracking details for each shipment.

Order Delays

We always aim to meet our estimated delivery times. However, unexpected events — such as customs holds, holidays, or severe weather — may occasionally cause delays.
We appreciate your understanding and patience in such cases.

Lost or Damaged Items

If your order arrives damaged or goes missing in transit, please contact us right away.
Our support team will work with you to resolve the issue and arrange a replacement or refund as needed.

Returns and Exchanges

For information on returning or exchanging an item, please see our Return & Exchange Policy.